Privacy Policy

Welcome to Coffee Hypermarket!

Coffee Hypermaket (www.cafe.net.vn) is an e-commerce site developed and exclusively owned by Trung Nguyen Group Corporation. We respect and are committed to protecting your privacy. Please read the following carefully to understand our privacy commitments to respect and protect the rights of site guest.

This Confidential Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Confidential Policy also explains the steps we have taken to secure your personal information. Finally, this Confidential Policy explains your options regarding gathering, using and disclosing your personal information. 

Protecting personal data and building up customer’s belief are our extremely important issues. Therefore, we will use your name and other information related to you complying with the content of the Confidential Policy and only gather the necessary information related to the transactions.

We will keep customer information in the time prescribed by law. You can visit the website and browse without having to provide personal details.

 

1. Collecting Personal Information

We would like to collect, store, and process your information to serve the order, purchase, and further announcement, to provide the service according to your requirements.

In addition, we will use this information to manage your account, verify and make the transactions, audit data downloaded from the site, and to improve the layout and website’s content and adjust to match the users, and to identify guest of the site, research demography, and to send information including information about the products and services, if you have no signs of rejection.

If you do not wish to receive our marketing information, you may refuse at any time. We can transfer your name and address to the third Party for delivery. (eg. for express services or suppliers).

The online payment will be handled by our International Network agencies. You just give us or our agency or the website accurate and not misleading information and inform us if there are any changes.

We are committed to keep your information completely confidential, you can edit your information by logging on www.cafe.net.vn. You are fully responsible for any of your amended information.

 

2. Other Regulations on Personal Information

We may use your personal information for market research; details will be hidden and only used for statistics. Any response to the surveys or polls that we need you to do will not be transferred to the third Party. The answers will be stored separately from the email address you registered.

You will receive information about us, about the website, products or newsletters. When you do not wish to receive this information, please click on the refusing link in any email we send you, we will stop sending the information to you.

 

3. Contest

In any contest, we will use the data to inform winners and promotional offers.

 

4. Third Parties and Links

We may transfer your information to affiliates, or agents under the framework of Confidential Policy. For example, we will ask the third party to deliver, receive payments, analyze data, marketing and support customer services. We may exchange information with the third parties for the purpose of fraud protection and credit risk reduction. Within Confidential Policy, we do not sell or disclose your personal data to the third Parties without your prior consent, except that this is necessary for the Terms of Confidential Policy or we are required to do so under the provisions of Law. The website may include third Party’s advertisements and links to or frames of other sites.

Supervision system over customers’ behavior used on the Advertising Display channel (eg system of advertising campaign management DoubleClick, reports on demography, customer preferences with Google Analytics...) may collect information such as age, gender, preferences and the number of times interact with the number of times  the ads appear.

With ads settings, the users or customers can choose to not to be monitored customer behavior by Google Analytics and choose the way Advertising Display channel appear on Google. Coffee Hypermarket and the third – party suppliers including Google, can use Cookies of Google Analytics or the third – party (like DoubleClick) to collect information, optimize and serve for the marketing purposes based on frequency the users visited the website in the past.

 

5. Using Cookies

Cookies is a file that can identify the unique user’s account from your PC to our server when you access certain pages on the site and is saved in hard driver on your PC. Cookies is used to identify IP address and archive the time. We uase Cookies to facilitate your access to the site (for instance, remember your account, so that you do need to re-enter your e-mail address in case you wish to change the cart) and asks no more information about you (for instance, ads target). You can configure your browser not to use Cookies, but this may limit your access on the site. We commit that Cookies does not include personal information and free from virus.

This browser using Google Analytics, a website analyzer provided by Google, Inc. (“Google”). Google Analytics using Cookies, the files on PC to help the site analyze how users access the site. Information gathered from Cookies will be transferred and archived by Google on servers in the US. Google using these information to evaluate your use of the site, reporting site’s activities for website explorers and provide other services related to activities on internet and manual of internet. Google may also transfer such information to a third Party as per requirements by Laws or the third Parties to handle information on half of Google. Google will not combine your IP address with any other data Google is retaining. You can even refuse Cookies by configuring your browser, but this may limit your access and use of the site. By using this website, you agree to let Google handle your data in the manner and for the purpose above.

 

6. Confidentiality

We have appropriate techniques and security to prevent illegal access to your personal data. Firewall is applied on server. Once gathering details of e-payment-card, these details will be encoded to prevent hackers from detecting your information. You are advised not to disclose details of payment to anyone through e-mail; we are not responsible for any loss incurred by you due to sharing your information on internet or e-mail.

You are advised not to use any programs, tools, or methods to interfere or change data structure. Any actions of dispersing, propagating, or supporting any activities interfering, destroying, or accessing data of the site is prohibited. Any breaching actions will be waived from any rights and benefits and sued, if necessary.

Every information about transactions will be kept confidential, but if it is required by Laws, we are supposed to provide such information to authorities.

Terms and Conditions and contents of this site is governed by Vietnam’s Laws and supervised by Vietnam’s court.


7. Benefits of Customers

Customers can access their personal data, request us to rectify mistakes in their personal data free of charge. Customers can request us to stop using your personal data for marketing purpose at anytime.

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